Website Privacy Policy
Last updated: Monday, September 1, 2025
At Lucem Mental Health Counseling, we’re dedicated to maintaining your privacy. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website. By using our site, you agree to the terms outlined in this policy. Additionally, your use of our Services is also subject to our Terms of Service.
Collection of your Personal Information
We may collect the following types of information:
1. Personally Identifiable Information
If you fill out a contact form or request an appointment, we may collect: your name, email address, phone number, any personal message you submit.
2. Automatically Collected Information
When you visit the site, we may automatically collect: IP address, browser type, operating system, device information, pages visited and the date/time of visit. This data is used for the site’s performance and provide general statistics regarding the use of this website.​
Use of your Information
When you visit the site, we may use your information to: respond to inquiries, schedule consultations or appointments, improve website functionality and content, comply with law enforcement requests and legal process (such as a court order or subpoena), protect your, our, or others’ rights, property, or safety. The disclosure of your information may occur if you post any objectionable content on or through the Services.
Third-Party Services
We may use third-party tools such as: Google Analytics to understand user behavior on our site, HIPAA-compliant platforms (i.e., CarePatron) for scheduling and client communication. Our Services may contain links to other websites, products, or services that we do not own or operate. These services may collect data as described in their own privacy policies and we are not responsible for other third-party privacy practices or any information you disclose to them. It is advisable that you read third-party privacy policies before providing them with any information.
Cookies
Our website may use cookies and similar tracking technologies to enhance user experience. You can choose to disable cookies through your browser settings (although this may affect the functionality of the site).
Data Security
Although we take reasonable steps to protect your information from unauthorized access, loss, misuse, or disclosure, no online transmission or storage system can be guaranteed to be 100% secure.
Please note: Submitting sensitive personal or mental health information via unsecured contact forms or email is discouraged. Use the secure client portal or scheduling platform provided to communicate confidentially.
Your Rights
Depending on your location, you may have the right to: access the personal information we have about you, request changes (addition/removal), withdraw consent for certain uses of your data, lodge a complaint with a data protection authority. To make a request, contact us at lucemtherapy@gmail.com.
Children's Privacy
Our website and services are not intended for clients under age 18. If you learn that a child has used our Services in violation of this Privacy Policy, then you may alert us at lucemtherapy.com and we will take appropriate steps to delete it.
Changes to this Policy
Any adjustments to this Privacy Policy will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy to remain informed.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact:
Lucem Mental Health Counseling
Email: lucemtherapy@gmail.com
Website: https://www.lucemtherapy.com/